30-Day Refund Policy

1. Eligibility for Refunds

You are eligible for a full refund if:

• • You request a refund within 30 days of service commencement
• • You have participated in good faith in the consulting process
• • You provide specific feedback about why our services didn't meet expectations
• • No deliverables have been fully implemented or acted upon

2. Refund Process

To request a refund:

• • Contact us at admin@polygen.pro or +14707508001
• • Provide your project details and reason for the refund request
• • Allow us 48 hours to review and respond to your request
• • If approved, refunds are processed within 5-7 business days
• • Refunds are issued to the original payment method

3. Partial Refunds

For ongoing projects where significant work has been completed, we may offer partial refunds based on the value delivered and work remaining. This is evaluated on a case-by-case basis, considering the time invested, deliverables provided, and implementation progress.

4. Subscription Services

For monthly subscription plans:

• • Full refund available within 30 days of first payment
• • Subsequent months are non-refundable but can be cancelled anytime
• • Cancellation takes effect at the end of the current billing period
• • No refunds for unused portions of monthly subscriptions

5. Custom Projects

For custom consulting projects, refunds are calculated based on project milestones and deliverables completed. If less than 25% of the project scope has been delivered, a full refund may be available. Projects with 25-50% completion may qualify for partial refunds.

6. Exceptions

Refunds may not be available in the following circumstances:

• • Requests made after the 30-day period
• • Projects where client failed to provide necessary information or cooperation
• • Services terminated due to client breach of contract
• • Third-party costs already incurred on client's behalf
• • Intellectual property that has been fully transferred to client

7. Alternative Solutions

Before processing a refund, we'll work with you to address any concerns. This may include adjusting our approach, providing additional resources, or assigning a different consultant to better match your needs. Our goal is your success, and we're committed to finding solutions that work.